In the course of my limited remain in Dubai (UAE) I encountered an array of government companies, and came across some innovative citizen’s assist, which in my opinion surpass the high quality stage of public companies in the United kingdom or other advanced international locations. It was a happy surprise every single time and a WOW response. It is an sign of an excellence program getting implemented in a critical manner. A quantum leap has been in the making in this tiny place in the location, and I imagined the Dubai phenomenon was restricted to the true estate sector!
I have been being in Dubai for in excess of eight months. My youngsters reside and work in Dubai. I am a senior enterprise researcher and consultant by career and consequently I am extremely inquisitive by mother nature. I am a single of the handful of individuals in Dubai who perform often extended exploratory walks outside like walks in the sand. The weather was fantastic this yr so significantly, unusually mild with a lot of rainy days even. Completely it was an perfect placing for discoveries.
I am presenting a variety of real stories of my encounters with Dubai govt services. All the tales currently being advised have taken location in 2013 in Dubai, except for one particular that occurred in December 2012.
Municipality of Dubai and Jafza (DMCC, JLT) / Complaint About Sound Pollution: I live in JLT (Jumeira Lakes Towers) in Dubai. This is a very silent household and commercial area such as tens of higher rise towers overlooking numerous lakes. All of a sudden one particular working day early this calendar year I awoke to the big noise of some device. Following a couple of days of bearing the sounds I made a decision to go out and pinpoint the supply of the sound air pollution. It turned out to be a electrical power generator becoming utilised for the renovation of a ground ground store in the tower opposite to mine. On enquiry with the workshop supervisor I comprehended that the tower management is not providing an electrical electricity-line to the workshop, and for that reason they experienced to use the noisy power generator, even Fridays. The supervisor described works would last for a few of months. I expressed the objection because of to the loud noise caused, and which is amplified by the reflections of audio by the adjacent creating towers.
Right after elevating the concern with the management of my tower I was instructed I need to complain with the Municipality of Dubai. I tracked the site of the municipality and telephone and internet complaint method, and created a telephone as nicely as an e-mail grievance. I did not go to the municipality. I acquired following a very brief while a complaint number and phone get in touch with variety and the concept was sent as SMS to my cellular. I then spoke on the phone right after quoting my grievance number, and the other conclude was getting notes of the details of my criticism yet again. The suggestions right after my phone criticism was very prompt I received an SMS stating that my complaint case was closed! I envisioned some action should have been taken. I contacted the municipality by mobile phone and was informed that for such issues in JLT it is not the jurisdiction of the municipality of Dubai but of Jafza, and I was provided info as how to locate Jafza. I had by no means read of Jafza just before!
I contacted Jafza by telephone and I was given an electronic mail number and contact. So I despatched my complaint by email. I gained a prompt reaction from Jafza (DMCC, primarily based in Almas Tower) stating they will send out inspectors to the workshop. Then within a week I obtained a assertion stating inspectors spoke to the workshop and to the administration of the tower, and indicated they will try out and influence the administration of the tower to extend a electricity line to the workshop, and they asked the workshop to lessen the noise and to be restricted to a couple of several hours in the working day and only doing work days, this right up until a DEWA line is acquired by the workshop. The noise was slightly decreased, but a number of months have gone by since my preliminary complaint and the workshop was nonetheless making use of the noisy energy generator! I complained again a couple of instances at DMCC by telephone and email but did not obtain any feedback. More or considerably less I got the comprehension this is as considerably as we go. Then I complained once more a single day with the stability personnel when the workshop was utilizing the noisy generator soon after midnight! Ultimately, the noisy generator was changed with a greater but extremely quiet one particular.
In quick, I was stunned at the performance of response to issues manufactured by telephone or by email, without having getting to go personally to the division, and at the preliminary effort concentrated by the authorities on resolving the dilemma. Despite the simple fact that the problem has dragged on for a even though, I was extremely impressed at the pace and professionalism of the first suggestions and pace of endeavours to kind items out. This reaction put Dubai more or significantly less on equal footing with superior international locations, and even surpassing them in excellence. This sort of responses can not be done with this stage of good quality without the suitable procedures and methods in spot.
Consumer Rights in Dubai (Ahlan Dubai Support, DED), And Dubai Central Laboratory (Dubai Municipality) / Tests a Shirt Cloth: On an additional occasion I bought a cotton shirt from a known European model at Ibn Battuta Mall. Upon donning, the shirt did not come to feel 100% cotton as said, as it was not awesome and it felt more like large ratio of synthetics and electrostatics. I contacted the European supplier by electronic mail and knowledgeable them about my doubts, but I did not obtain any explanation. I had uncertainties no matter whether I shall discover a client safety office in Dubai, but I was amazed I discovered a single known as Ahlan Dubai service, element of DED. I despatched a grievance by e mail and soon after filling in a sort from the website, I gained instantly an e-mail reply with my complaint amount, stating that my grievance will be attended to within two times. In my criticism I described that I would be content to source a little piece of the materials to check regardless of whether the shirt is a hundred% cotton as claimed by the supplier. Somebody from the buyer legal rights division referred to as right away right after, seeking to make clear what I in fact wished! I informed the individual I just want to examination the substance and see no matter whether it is a hundred% cotton, as claimed on the shirt. The person proposed that I return the shirt, but I talked about that I have some strong doubts and would like to check the content even if it cost me a small. I then received by SMS a message saying my criticism case has been shut! I contacted the office once again by telephone and inquired, and they indicated the case was shut due to the fact I presently contacted the supplier. But I described that I had no explanation from the provider. My situation was then reopened and I was informed by SMS that this was the circumstance. Then I acquired again a telephone-get in touch with inquiring what I truly want from the complaint! how to get a local sponsor in dubai talked about yet again that I would like to take a look at a piece of the material of the shirt, and I was informed they do not have a examination laboratory for such needs, and my circumstance was shut once again.
I seemed on the internet for a test laboratory in Dubai, and certainly I located a single as element of the Dubai municipality. I was fairly self-confident the substance was not 100% cotton. I identified out that the central lab has also test services for textile, and they had a client area, and I contacted them by e-mail with my request. I am a researcher and I am driven by curiosity and I dislike it when there are discrepancies in between the specs and the fact. I then obtained a mobile phone call from the lab and defined what I just want, and I was advised that a simple test can be executed rapidly to establish whether or not the cloth is one hundred% cotton or not, and this for free of charge this time. Must I ask for a report with thorough composition of cotton and synthetics then there will be a charge of some a hundred and fifty AEU, if I recall. I located out where the lab was located and created an appointment to occur up coming day.
I was very impressed by the placing and the firm of the central lab. I questioned for the make contact with man or woman at the reception, and quite rapidly a younger feminine Emirati lady as examination expert appeared, and I gave her the little piece of material to be analyzed (Which I minimize out from the shirt). She disappeared for 15 minutes and came back and told me this is a hundred% cotton! My experience confirmed some uncertainties and the civil servant proposed I come and see how the test final results was established, and showed me how the substance was examined. WOW. What a tremendous and prompt provider and what a tremendous know-how. I have myself a Ph.D. in science and invested tens of a long time doing R&D and I was impressed. The specialist defined to me that this is a cotton fabric manufactured to show little greasing and hence feels diverse. She discussed that after a handful of clean cycles the impact will be lowered steadily. Yet again WOW. I was provided a brochure of the lab and some promotion and I still left feeling dazzled. Am I in the United states of america? Nearly the very same day I gained a belated e mail opinions from the European provider of the shirt stating that the shirt is in fact one hundred% cotton but is of the complete “Easy Care” and for that reason feels various! So following all this total problems it was certainly a hundred% cotton but of one more finish! I nevertheless do not know what this means in conditions of a hundred% cotton specs!
I place the Dubai advanced solutions to the test and they succeeded beautifully. I even now managed to uncover a way of repairing the shirt as I experienced taken out a little piece of materials. I acknowledge I had not at all anticipated to uncover this sort of superior complex help solutions in Dubai. I believed most services would be limited to design and real estate and many others. I arrived to the summary that this kind of professional suggestions could not be realized without having the suitable vision from the best amounts of the federal government. It could not be just coincidence.
Management of Dubai Shopping mall / Submitting a Recommendation: I was travelling by metro to the Dubai Shopping mall, which is a single of the greatest in the planet. Following arriving to the station you require to cross on foot this newly finished and extremely lengthy suspended pedestrians’ tunnel to get to the Mall. Even though there are several prolonged electrical pedestrian conveyor facilities (travelators), they are fairly sluggish in comparison to other similar amenities in the Dubai metro. I considered it would be valuable to speed up the conveyor to shorten the ten minutes period of journey to the Mall, this with no compromise to basic safety. When I achieved the Mall, I went to the reception desk and asked no matter whether they have some varieties for ideas. I was given a single by the individual at the desk and I loaded a number of traces with my suggestion, and gave it again to the individual. I also provided my cellular amount as requested.
A few of times later on I gained a telephone-get in touch with from the management of the Dubai Mall, and the Mrs. At the other stop gave her name and thanked me for the suggestion. She indicated that my recommendation was sent to the administration of the mall and their opinions is that the velocity of the conveyors was established by the designers and cannot be elevated easily. However the management has taken note of my suggestion and is stipulating to boost this speed by way of distinct signifies in the potential. And she thanked me again for the suggestion! I felt this was a triple WOW. Do you get this kind of a prompt and friendly and pro-energetic response in the Uk or Usa for that issue? I do not think so, as I have travelled extensively to several places in the globe. They did not only consider note of the suggestion but they also referred to as to admit! I was taken for a although soon after the telephone get in touch with! I was asking yourself what a quantum leap Dubai have to have absent by way of to arrive to this synergetic phase of interaction with the client and citizen.